HOW TO MAKE A RETURN OR EXCHANGE - IT’S EASY!
We want you to be happy! Assuming your products are unsoiled and unworn (other than to try-on of course) we are glad to make an exchange or issue a refund within 30 days of receipt.
Simply package the products up and ship them back the address below, we recommend USPS because it is the most cost effective:
Suspender Store - RETURNS
407 Headquarters Dr, #3
Millersville, MD 21108
PLEASE NOTE:
- Items must be in new condition, unworn (except to try on) and in original packaging.
- Include clear instructions on how you would like to proceed.
- Please include a copy of the packing slip or clear contact information. This will include your name and phone number.
- If it’s been more than 30 days since receipt, we reserve the right to refuse returns or accept it with a 25% restocking fee. Please contact us for details.
- If you just want a different product, we ask that you pay the postage to return the products to us and then we will ship out the replacement to you for FREE.
OR
For a $6.00 fee, we will email you a postage paid label for the return item.
- This does not apply for INTERNATIONAL RETURNS.
EXCEPTIONS:
- We will not issue refunds for damaged or soiled products that are returned to us.
- Shipping/Handling costs are not refunded if the order was processed and shipped to you unless the return was a result of the store's mistake.
Still have questions? Please feel free to call us at (800) 393-4508 or simply email us at info@suspenderstore.com. We are happy to help!
